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Month October 2008

Coffee houses and civil liberty

For 11 days in 1675 King Charles II tried to suppress London’s coffee houses because they were regarded as “places where the disaffected met, and spread scandalous reports concerning the conduct of His Majesty and his Ministers“.

Spectateur by Jessie Romaneix. Used under license.

Spectateur by Jessie Romaneix. Used under license.

Seventeenth century coffee houses were great social levellers, open to all men from all walks of life, whatever their social status, and as a result were associated with equality and republicanism. Because they became meeting places where business could be carried on, news exchanged they were influential places – they provided bankers, intellectuals and artists with a forum to discuss political development and to carry out business. Indeed Lloyd’s of London and the London Stock Exchange both owe their very existence to the London coffee houses.

But with their popularity came controversy.

In 1674 The Women’s Petition Against Coffee was set up in London. Women complained that men were never to be found at home during times of domestic crises, since they were always enjoying themselves in the coffee houses. They circulated a petition protesting “the grand inconveniences accruing to their sex from the excessive use of the drying and enfeebling liquor”.

Strange to think that something so everyday as a coffee shop could on the one hand stir up such emotion and political fear and on the other provide a platform for some of the oldest and most successful companies in the world. Stranger yet that we are still making the same, wrong headed, decisions 333 years later.

Yesterday saw BBC newsbeat report that the “US Army warns of Twitter danger“:

US intelligence agencies are worried that terrorists might start to use new communication technologies like the blogging site Twitter to plan and organise attacks.

It goes on to quote the US Army report saying that:

Twitter is already used by some members to post and support extremist ideologies and perspectives.

Terrorists could theoretically use Twitter social networking in the US as an operational tool.

This follows the UK government’s desire to develop a central database of all mobile phone and internet traffic giving the police and security services easier access to the data.

As with coffee houses during the 17th century, the Internet is currently a new thing – one that is challenging and scary for some while at the same time providing an environment where communication and commerce can flourish for others. And unfortunately for us this presents a challenge for society today. The Internet is something that has happened to our current generation of policy makers – rather than something that they have grown up with – and while that is true it will be seen through the glasses of those that see it as something that is special and different – just as coffee shops were to King Charles II. Or as Douglas Adams puts it:

…it’s [the Internet] very new to us. Newsreaders still feel it is worth a special and rather worrying mention if, for instance, a crime was planned by people ‘over the Internet.’ They don’t bother to mention when criminals use the telephone or the M4, or discuss their dastardly plans ‘over a cup of tea,’ though each of these was new and controversial in their day.

But there are difference, for starters in 1675 King Charles II realised his mistake and reversed his decision after 11 days. Today’s politicians don’t appears to be as humble as 17th century kings – which is a little worrying. But more importantly today’s technologies provide massive leverage – and in situations like this that’s a problem.

When a government gives a QUANGO, the police or security services a new power that doesn’t necessarily  mean that that power can be acted upon. Indeed there are lots of pieces of legislation that aren’t acted upon, because they are just silly but there are also laws that aren’t acted upon because they are too difficult or too expensive to do so, or at least too expensive to do so indiscriminately.

Society has to date had a useful safety value – the police need to apply common sense and intelligence when apply their powers. There is no practical way in which they can apply all laws, as written, indiscriminately instead they needed to decide where and how best to apply those laws. And in return society and individuals regulated their activity – taking responsibility for their actions. Most people choose not to break the law, not because they think they will get caught and punished but because we moderate our actions based on social norms and our own moral compass. The police and security services provide a backstop should this go wrong.

But things are changing – big centralised databases that record everyone’s phone calls and email, keep track of DNA profiles, or otherwise store your Identity makes it much, much easier for a government to enforce a piece of legislation universally, indiscriminately. The cost associated with running a query across a database of phone calls is practically nil and this means a government no longer need prioritise its searches as it once did. There’s no point – you might as well just search the database for suspicious patterns in the data, since it costs next to nothing to do so.

Yes people use the Internet to do bad thing, and quite possibly Twitter is one of those services that bad people use. But they also plan bad things in coffee house but for the last 300 odd years we’ve realised that trying to legislate against coffee houses is a bad thing for society. I suspect in generations to come we will view the Internet in the same way – recognising that bad people, do bad thing and one of the place they do bad things is on the Internet but the Internet is just another platform, like coffee houses.

How to help the network effect

Following my recent post considering BBC public value in the online world I was asked to write a piece for the BBC’s internal staff paper ariel. Here it is:

Front cover of ariel

Front cover of ariel

IF YOU READ the BBC’s internet blog you will know that we are considering the use of OpenID, an interesting though widely misunderstood, technology that could benefit everyone using the web by extending the generative nature of the web.

Technologies such as OpenID and it’s sister technology OAuth and, techniques such as Linked Data provide benefits that the BBC should be helping the web at large to adopt.

It might seem a bit geeky and not something that most people get right now, but then almost nobody gets Transport Layer Security either but I’m pleased that hasn’t stopped my bank implementing it; most people don’t understand HTTP but we all use it. The BBC, could help foster the adoption of these technologies for the benefit of the web at large by adopting them, by promoting best practice and by actively engaging in their development.

Tim Berners-Lee, creator of the web, has proposed a set of simple rules ‘to do the web right’ to achieve a semantically interlinked web of resources, accessible to man and machine. These rules are know as Linked Data.

But how does following these principles help the BBC? And how does that help the web at large? How does it add public value? The short answer is it provides a platform that allows others to build upon and provides our audience with a more coherent user experience.

If data is unconnected (as most of bbc.co.uk is) it is likely that those websites and the journeys across them will be incoherent. The web’s power comes from being interconnected. The value of any piece of content online is greatly enhanced if it is interconnected. This is due to the network effect, the classic example being the telephone. The more people who own a telephone, the more valuable each telephone becomes. Adding a telephone to a network makes every other telephone more useful. Adding semantically meaningful links to the web adds context and allows others to discover more information.

For example, by building bbc.co.uk/programmes and bbc.co.uk/music/beta in this fashion the new artist pages will become more useful by being joined to programmes – directly linking artist pages to those episodes that feature that artist. And the network effect goes both ways. Linking artists to programmes makes the programme pages more valuable – because there is more context, more discovery and more serendipity. The network effect really explodes once programmes and music are joined to the rest of the web.

The BBC has a role beyond its business needs because it can help create public value around useful technologies – and around its content for others to benefit.

Media companies should embrace the generative nature of the web

Generativity, the ability to remix different pieces of the web or deploy new code without gatekeepers (so that anyone can repurpose, remix or reuse the original content or service for a different purpose) is going to be at the heart of successful media companies.

Depth of field (Per Foreby)

As Jonathan Zittrain points out in The Future of the Internet (and how to stop it) the web’s success is largely because it is a generative platform.

The Internet is also a generative system to its very core as is each and every layer built upon this core. This means that anyone can build upon the work of those that went before them – this is why the Internet architecture, to this day, is still delivering decentralized innovation.

This is true at a technological level, for example, XMPP, OAuth and OpenID are all technologies that have been invented because the technology layers upon which they are built are open, adaptable and easy for others to reuse and master. It is also true at the content level – Wikipedia is only possible because it is built as a true web citizen, likewise blogging platforms and services such as MusicBrainz – these services allow anyone to create or modify content without the need for strict rules and controls.

But what has this got to do with the success or otherwise of any media company or any content publisher? After all just because the underlying technology stack is generative doesn’t mean that what you build must be generative. There are, after all, plenty of successful walled gardens and tethered appliances out there. The answer, in part, depends on what you believe the future of the Web will look like.

Tim Berners-Lee presents a pretty compelling view in his article on The Giant Global Graph. In it he explains how the evolution of the Internet has seen a move from a network of computers, through the Internet, to a  web of documents and we are now seeing a migration to a ‘web of concepts’.

[The Internet] made life simpler and more powerful. It made it simpler because of having to navigate phone lines from one computer to the next, you could write programs as though the net were just one big cloud, where messages went in at your computer and came out at the destination one. The realization was, “It isn’t the cables, it is the computers which are interesting”. The Net was designed to allow the computers to be seen without having
to see the cables. [...]

The WWW increases the power we have as users again. The realization was “It isn’t the computers, but the documents which are interesting”. Now you could browse around a sea of documents without having to worry about which computer they were stored on. Simpler, more powerful. Obvious, really. [...]

Now, people are making another mental move. There is realization now, “It’s not the documents, it is the things they are about which are important”. Obvious, really.

If you believe this, if you believe that there is a move from a web of documents to concepts, then you can start to see why media companies will need to start to publish data the right way. Publishing it so that they, and others, can help people find the things they are interested in. How does this happen then? For starters we need a mechanism by which we can identify things and identify the relationship between them – at a level above that of the document. And that’s just what the semantic web technologies are for – they allow different organisations a common way of describing the relationship between things. For example, the Programmes Ontology allows any media company to describe the nature of a programme; the music ontology any artist, release or label.

This implies a couple of different, but related things, firstly it highlights the importance of links. Links are an expression of a person’s interests. I choose what to link to from this blog – which words, which subjects to link from and where to – my choice of links provide you with a view onto how I view the subject beyond what I write here. The links give you insight into who I trust and what I read. And of course it allows others to aggregate my content around those subjects.

It also implies that we need a common way of doing things. A way of doing things that allows others to build with, on top of, the original publishers content. This isn’t about giving up your rights over your content, rather it is about letting it be connected to content from peer sites. It is about joining contextually relevant information from other sites, other applications. As Tim Berners-Lee points out this is similar to the transition we had to make in going from interconnected computers to the Web.

People running Internet systems had to let their computer be used for forwarding other people’s packets, and connecting new applications they had no control over. People making web sites sometimes tried to legally prevent others from linking into the site, as they wanted complete control of the user experience, and they would not link out as they did not want people to escape. Until after a few months they realized how the web works. And the re-use kicked in. And the payoff started blowing people’s minds.

Because the Internet is a generative system it means it has a different philosophy from most other data discovery systems and APIs (including some that are built with Internet technologies), as Ed Summers explains:

…which all differ in their implementation details and require you to digest their API documentation before you can do anything useful. Contrast this with the Web of Data which uses the ubiquitous technologies of URIs and HTTP plus the secret sauce of the RDF triple.

They also often require the owner of the service or API to give permission for third parties to use those services, often mediated via API keys. This is bad, had the Web or the Internet before that adopted a similar approach, rather than the generative approach it did take, we would not have seen the level of innovation we have; and as a result we would not have had the financial, social and political benefits we have derived from it.

Of course there are plenty of examples of where people have been able to work with the web of documents – everything from 800lb gorilla’s like Google through to sites like After Our Time and Speechification – both provide users with a new and distinctive service while also helping to drive traffic and raise brand awareness to the BBC. Just think what would also be possible if transcripts, permanent audio, and research notes where also made available not only as HTML but also as RDF joining content inside and outside the BBC to create a system which, in Zittrain words, provides “a system’s capacity to produce unanticipated change through unfiltered contributions from broad and varied audiences.”

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